ALTERNATIVE DISPUTE RESOLUTION
In compliance with Law No. 144/2015, of September 8, 2015, LUSOCRAFTS®, Registered Trademark of WOND Consulting, Lda, discloses the Entities for Alternative Dispute Resolution that can be contacted in case of conflict in the acquisition of products supplied by this company.
LUSOCRAFTS® is bound to the following Dispute Resolution entity:
Lisbon Consumer Conflict Arbitration Center
Geographical area of coverage: (Lisbon Metropolitan Area) Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra, and Vila Franca de Xira.
Contacts:
Rua dos Douradores, 116, 2nd floor – 1100-207 LISBON
Tel: 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt | director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt
Other entities you may resort to:
Geographical area of coverage: Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castelo, Vila Nova de Cerveira, Vieira do Minho, Vila Verde.
Contacts:
BRAGA Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé)
4700 – 030 BRAGA
Tel: 253 617 604
E-mail: geral@ciab.pt
VIANA DO CASTELO
Av Rocha Paris, nº 103 (Edifício Vila Rosa)
4900 – 394 VIANA DO CASTELO
Tel: 258 809 335
E-mail: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt
Geographical area covered: nationwide, in areas not covered by another regional arbitration center
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
Faculty of Law of the Nova University of Lisbon
Campus de Campolide
1099-032 Lisboa
Tel.: 213 847 484
E-mail: cniacc@fd.unl.pt
Web: www.cniacc.pt
The geographical area covered: District of Faro. CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration , Center Edifício Ninho de Empresas, Estrada da Penha, 8005-131 Faro .Tel: 289 823 135 .E-mail: apoio@consumidoronline.pt .Web: www.consumidoronline.pt/
The geographical area covered: Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure, Tábua, Vila Nova de Poiares. . Contacts: Av. Fernão Magalhães, n.º 240, 1º – 3000-172 COIMBRA . Tel.: 239 821 690 . E-mail: geral@centrodearbitragemdecoimbra.com .Web: www.centrodearbitragemdecoimbra.com
The geographical area covered: (Porto Metropolitan Area) Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia. . Contacts: . Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto .Tel: 225 508 349 . E-mail: cicap@mail.telepac.pt . Web: www.cicap.pt
Geographical area covered: Cabeceiras de Basto, Fafe, Felgueiras, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho, and Vizela.
Contacts:
Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães.
Tel.: 253 422 410
E-mail: triave@gmail.com
Web: www.triave.pt
Geographical area covered: Autonomous Region of Madeira.
Contacts:
Rua Direita nº. 27 – 1º andar – 9050-405 Funchal
Tel.: 291 215 070
To resolve disputes arising from the purchase of products by electronic means, the consumer, both nationally and in other European Union countries, can use the European Online Dispute Resolution Platform, via the link: https://ec.europa.eu/consumers/odr/.