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TERMS OF USE

1. OWNERSHIP OF THE DOMAIN WWW.LUSOCRAFTS.COM

The website www.lusocrafts.com is owned by LUSOCRAFTS®, registered trademark of WOND Consulting, Lda, with headquarters at Rua Alexandre Herculano, N 1, A-dos-Bispos, 2600-156 Vila Franca de Xira with tax identification number 517280019.

2.PURPOSE

These Terms of Use apply to visitors of the website www.lusocrafts.com (hereinafter referred to as User) and to any commercial transactions carried out by the Customer on this Marketplace.

Browsing the website, as well as purchasing any product on the Marketplace, implies acceptance of these Terms of Use by the User, which are subject to change without prior notice.

Any modifications will be posted on the www.lusocrafts.com website and revisions of these Terms of Use will apply exclusively to orders placed after their posting on the website.

3.INFORMATION ABOUT CONTENTS

Reproduction, transfer, distribution, or storage of the contents of the website www.lusocrafts.com without prior written authorization granted by LUSOCRAFTS® is strictly prohibited for purposes other than personal use.

LUSOCRAFTS® reserves the right to modify the information and commercial offerings presented at any time. These changes apply only to future orders and do not apply to orders in progress.

In the event of misuse of the domain lusocrafts.com for abusive purposes and without prior authorization, LUSOCRAFTS® will resort to appropriate legal means.

LUSOCRAFTS® does not assume responsibility for links present on other websites.

LUSOCRAFTS® will not be held responsible for advertisements or campaigns that illegitimately use the LUSOCRAFTS® brand, reserving the right to resort to appropriate legal means.

LUSOCRAFTS® will inform through its communication channels whenever it becomes aware of any fraudulent actions or abusive use of its name or image by third parties.

If users become aware of any fraudulent activity, LUSOCRAFTS® recommends NOT CLICKING on associated links and NOT ACCESSING any external website associated with such action.

The photographs presented on the website are illustrative and may differ slightly from the product to be acquired. LUSOCRAFTS® recommends that the Customer consult the product description to confirm information about its respective characteristics.
If the information presented does not correspond to the actual characteristics of the product, the Customer has the right to terminate the purchase contract under applicable legal terms.

The information and contents presented in the texts of the articles on the website www.lusocrafts.com are authored by the Sellers of the respective products.

All Products presented on the website www.lusocrafts.com are subject to stock availability. If for any reason a Product displays an incorrect price, LUSOCRAFTS® will take necessary measures to correct it and inform the customer.

All contractual information, product information, email communications, and sales formalization are written in Portuguese.

The Customer is free to exercise their rights with LUSOCRAFTS®, under applicable legal terms.

4. INTELLECTUAL AND INDUSTRIAL PROPERTY

All texts, works, or images reproduced or presented on the website www.lusocrafts.com are protected by copyright worldwide.

Any total or partial reproduction of the website or its elements is strictly prohibited, and subject to legal action against offenders.
The company names, trademarks, or other distinctive signs presented on the website www.lusocrafts.com are protected by industrial property laws. Their total or partial reproduction is strictly prohibited without written authorization from the owners. Products such as software have specific usage rights, and the customer must respect the Sales Conditions of these products, with LUSOCRAFTS® not being responsible for their misuse.
LUSOCRAFTS® uses the protected rights of third parties only with authorization from their holders.

5.RESPONSABILITIES AND FORCE MAJEURE CASES

All products available on the website www.lusocrafts.com comply with Portuguese legislation.

LUSOCRAFTS® disclaims any responsibility in case of violation of the laws of the delivery country. It is the customer’s responsibility to check with local authorities the conditions for the importation or use of the products they wish to order.

LUSOCRAFTS® is not responsible for unforeseeable events or natural forces beyond human control, such as disasters, terrorist attacks, war, or epidemics, which may prevent the fulfillment of commitments. In the event of such situations, LUSOCRAFTS® will take necessary measures to inform customers about the circumstances and foreseeable consequences of this impossibility.

6. COSTUMER AND USER OBLIGATIONS

The Customer and/or User undertakes to comply with and respect these Terms of Use, namely:

  • Refrain from introducing, storing, or disseminating through the website any defamatory, obscene, slanderous, xenophobic, or any other content that violates general principles of law and public order;
  • Maintain the confidentiality of the access password to the website, preventing third parties from accessing their account on lusocrafts.com;
  • Refrain from using false identities;
  • Provide correct personal data and addresses so that LUSOCRAFTS® can properly process orders.
  • It is expressly prohibited for users to transmit messages or information that are injurious, misleading, defamatory, obscene, or that in any way violates the right to privacy, intellectual or industrial property of third parties. The provision of information harmful to third parties or the website owner is also prohibited.

LUSOCRAFTS® reserves the right to delete the user account that does not comply with any of the mentioned obligations.

The customer is responsible for providing truthful information to LUSOCRAFTS and undertakes to rectify any changes to the same in their Account on the website www.lusocrafts.com as soon as possible.

LUSOCRAFTS® declines any responsibility for any delays or impossibility of processing the order, especially in the delivery, resulting from errors or insufficiency of data communicated by the Customer.

7. PRIVACY POLICY

In the scope of Law No. 58/2019, of August 8, 2019 (which ensures the implementation, in the national legal order, of Regulation (EU) 2016/679 of the European Parliament and the Council, of April 27, 2016) and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, hereinafter “GDPR”), the protection of individuals concerning the processing of personal data and the free movement of such data is ensured.

For more information, please consult our Privacy Policy.

8.COOKIES POLICY

Cookies are an integral part of Internet communication standards and are used to improve the efficiency and personalization of online interactions. Therefore, we recommend careful reading of our Cookie Policy at this link.

9. PLACING ORDERS ONLINE

To make purchases on the website www.lusocrafts.com, it is necessary to register as a Customer and create an account.

After registration, you can add all the Products you wish to purchase to your virtual shopping cart, following all the steps of the purchase until successful completion.

LUSOCRAFTS® informs that the prices practised on www.lusocrafts.com are exclusive to the store, valid only during the announced periods and applicable to orders placed during those periods, even if received later, and are subject to stock availability. Promotional campaigns have specific conditions and limited stock.
The validation of the purchase order implies that the Customer is aware of and agrees with the Purchase Conditions in force, available for consultation on our website. The records kept by LUSOCRAFTS® serve as proof of all transactions carried out between LUSOCRAFTS® and the Customer. It is LUSOCRAFTS®’s responsibility to archive the electronic document formalizing the contract, keeping it accessible for purposes related to commercial transactions carried out.

After completing the purchase, you will receive an automatic email confirming the transaction. If the data is incorrect, you can request its amendment or cancellation of the purchase made.

LUSOCRAFTS® accepts the following payment methods:

  • Multibanco Reference
  • Visa
  • MasterCard
  • PayPal
  • MB WAY

Invoices for orders placed are available from the moment they are dispatched and can be consulted in the customer’s account.

10. PRODUCT AVAILABILITY

LUSOCRAFTS® begins processing an order after confirmation of payment made by the Customer.

During the checkout process, the Customer receives information about the expected shipping date, which can be within 24 hours, 2 to 4 days, or 1 to 2 weeks. In addition to the estimated shipping period, it is necessary to consider the transport time, which varies according to the chosen carrier and the destination of the order.

LUSOCRAFTS® only carries out shipments on business days, considering delivery dates as merely indicative.

Therefore, weekends and holidays are not counted for the estimated delivery of orders.

If any of the ordered Products are not available, LUSOCRAFTS® will contact you to verify the possibility of restocking the item or finding an alternative. Any changes in delivery time or price will only be made after customer consent.

If the product is completely out of stock, LUSOCRAFTS® may suggest an alternative of similar quality and price, requesting customer approval before proceeding.

If it is not possible to find alternatives or if the customer does not agree with the proposed changes, LUSOCRAFTS® will refund the amount paid within a maximum period of 14 days after the communication of cancellation.

Any delay in the shipment of items concerning the indicated dates, which are only estimates, does not entitle the Customer to any compensation.

11.SHIPPING COSTS

The shipping methods and applicable deadlines can be confirmed during the checkout process and are calculated based on the destination country and weight. Payment for shipping costs will be charged together with the purchase of the product.

The shipping time for an item is presented when selecting the desired shipping method.

12.CANCELLATIONS, EXCHANGES, AND RETURNS

Per the Right of Free Resolution, as provided for in Decree-Law No. 24/2014, of February 14, upon purchasing an item on lusocrafts.com, you have 14 days, starting from receipt of the order, to proceed with its return.

To initiate the return process, the following conditions must be met:

  • Presentation of the purchase invoice for the item;
  • The item must be returned in the same condition as it was sold, without damage or signs of use, and packaged in the original packaging.

To start the return process, the Customer must directly contact the Seller through the contact provided on the Seller’s page. Returns without prior contact from the Customer will not be accepted.

The following items are excluded from the Right of Free Resolution:

  • Customized items according to customer specifications;
  • Items that, by their nature, are likely to deteriorate or expire quickly;
  • Sealed items not suitable for return due to health or hygiene reasons when opened after delivery;
  • Items that, after delivery, are inseparably mixed with other products and may compromise their quality, safety, or usefulness;
  • Sealed audiovisual items, if the consumer has removed the seal of inviolability guarantee after delivery.


When exercising the right of free resolution, the Customer is responsible for the total costs of returning the items.

The Customer must return the items within a maximum period of 14 (fourteen) days, counting from the day the Customer informed the Seller of the free resolution of the contract.

After contacting the Seller and receiving return instructions, the customer can send the item to the address provided.

All items are checked upon arrival, and only those that meet the return conditions will be accepted for exchange or return.

The Seller reserves the right not to accept items that do not meet the return conditions.

In the event of receiving damaged items, the Seller will schedule the collection of the items at the location indicated by the Customer, provided it is in the same shipping area as the original order, at no cost to the Customer.

In the event of contract resolution, the Customer will be refunded the payments made, including delivery costs (except additional costs resulting from choosing a shipping method other than the normal method), without undue delay and within a maximum period of 14 (fourteen) days from the date the Seller is informed of the Customer’s decision to resolve the contract.

For faster reimbursement, in the case of payments made by Credit Card or Multibanco, it is necessary to provide an NIB/IBAN, as the refund will be made through this method.

If the customer wishes another form of reimbursement, they must contact the Seller within a maximum period of 7 (seven) days from the date they informed of their decision to resolve the contract.

LUSOCRAFTS® informs that the refund will only be made after verifying the condition of the product.

The Customer may cancel their order until the items are delivered, with the right to a refund of the amount paid.
Non-payment of the order within 24 hours after its completion implies its automatic cancellation.

Following Decree-Law No. 7/2004 of January 7 (and respective amendments conferred by Decree-Law No. 62/2009 of March 10 and by Law No. 46/2012 of August 29), regarding electronic commerce, LUSOCRAFTS® reserves the right to unilaterally cancel the order whenever programming errors or any malfunction occur in the LUSOCRAFTS® computers, as well as if the contractual proposal reaches its destination deformed and the error affects an essential element of the contract.

13. APPLICABLE LEGISLATION

All purchases made on the website www.lusocrafts.com are subject to Portuguese law. Any conflict or divergence in the interpretation of the Terms of Use will be submitted to the competent Portuguese court.

If the Customer is located outside Portugal, LUSOCRAFTS® informs that any legal proceedings must be referred to the Portuguese Courts.

14.ALTERNATIVE DISPUTE RESOLUTION

In case of disputes initiated by a consumer against a supplier of goods or service provider due to purchase contracts or service provision, the consumer may resolve the dispute through an Alternative Dispute Resolution Entity.

For more information, please visit the link.

These Terms of Use were updated on March 18, 2024.